Return Policy

REQUESTING A RETURN FOR A PRODUCT YOU NO LONGER NEED/WANT: 

1. Email us through our Contact Us page with your Order Confirmation #, or reply to any of the emails we have sent you to request a return authorization within 30 days from the day your order was delivered. Some items have a 10-day return policy or are non-returnable/non-refundable, please check the product listing for this information.
2. Please confirm which parts you are wanting to return if you ordered more than 1 item and confirm that they have NOT been used/installed/bench tested etc. and that they are in brand NEW condition with the original packaging. 
3. Provide the reason for the return (Ex. ordered the wrong part, no longer need the part, don't want the part anymore, etc.).

We will respond during Office Hours which can be found under our Office Hours & Location page.

All returns require an authorization from DyersOnline.com. Returns will NOT be accepted without a Return Authorization # posted on the outside of the package. The warehouses that returns are shipped back to receive numerous truck shipments and deliveries daily, if your return does not have an RMA number then it could mistakenly be received and put into inventory without your return being processed. 

Any type of return (damaged, defective, missing pieces, wrong product etc.) for any items that have been installed will be denied. Once a product is installed it automatically becomes a manufacturer warranty case. We cannot issue a return or issue a replacement product unless a warranty claim is filed with the manufacturer and they approve the return and replacement.

At DyersOnline.com, in most cases, you will have 30 DAYS from the day it is delivered to request a return. Once the Return Authorization is approved, you will have up to 2 WEEKS from the date it is approved to ship your return back. In other cases, you may only have 10 DAYS from the day it is delivered to request a return, or an item may be non-returnable or non-refundable.

This information can be found under the "Additional Information" section for that product on our website. Shipping charges will NOT be refunded, and you, the customer, are responsible for the return shipping charges. Similar to your local brick and mortar RV store, they would not reimburse you for your time, gas, or wear and tear on your automobile to return something you purchased and no longer wanted/needed to the store.

Special order items, clearance sale items, or items that are specifically marked as non-returnable are NOT returnable and NOT refundable.

Some items on our website can only be returned within 10 days from the day it was received due to the manufacturer’s policy. This will be clearly marked on our website under “Additional Information” and “Return Policy” on each product.

Returns significantly increase the cost of doing business. Why do we allow returns then? It wouldn't be fair to our customers! We know that sometimes you may need to order something so you can see it in person, or that you may order something thinking that you really, truly need it but then end up not needing it. 

When customers want to return an item that was already packed and shipped out, we incur additional costs as a business. Most businesses, like us, help recover these additional costs with a restocking fee. By deducting a restocking fee, DyersOnline.com is able to keep everyday prices lower on our website whereas other companies who provide what they consider "free returns" will inflate their everyday prices slightly to aid in covering the costs of their pre-paid return shipping labels. All this to say, whether you are ordering from a small business like us, or a large corporation, the cost of returns is always accounted for in one way or another. 

The added costs we incur by allowing returns include:

• • Receiving and inspecting the returned product for defects or damage to both the product and the original packaging.
  • Extra time and materials spent to put all returns back into inventory.
  • The risk of taking back a product without any guarantee of future sales.
  • Labor--every warehouse has a specific department dedicated specifically to processing returns.

All returns may incur up to a 20% restocking/handling fee. If the item was purchased during our “Free Shipping” promotion or was sold at a reduced flat rate shipping rate (cost of shipping to you was less than what was actually paid by the shipper), then you will be charged the difference of the actual shipping charge AND up to a 20% restocking/handling fee. Those charges/fees will be deducted from your refund.

We strive to do everything we can before you place an order to avoid returns by making sure we get everything right the first time around. To achieve this, we employ an efficiently trained, knowledgeable customer service team that is available to all customers by phone or by email for assistance to help you with any questions or concerns you might have. This allows us to continue to offer everyday low prices throughout our website.

If it is within 30 days from the date of delivery, and the product has a visual defect that can be seen and proven with photographs of the defect, please notify us immediately with details of the defect and await further instruction. 

If the product has been installed and is not functioning properly, or if it has been longer than 30 days from the date of delivery, then all issues fall under the manufacturer's warranty and you will need to contact them directly for a warranty claim.  DyersOnline.com is strictly an online retailer only and is not authorized to perform any type of warranty claims or service. ALL DEFECTIVE CLAIMS MUST BE HANDLED IN ACCORDANCE WITH THE ORIGINAL MANUFACTURER'S POLICY, NO EXCEPTIONS.

Below are the steps we follow to resolve a defective issue, but each case may vary: 

1. Detailed information and/or photos of the defect will be requested by DyersOnline.com from the customer and then a return to vendor request will be started with the original manufacturer.
2. Manufacturer will advise 1 of 4 things:

• • Manufacturer will require testing before deeming a product defective or sending out a complete replacement, in which case they will provide an address for the customer to ship the defective product to, or they will provide contact information for a CERTIFIED service center and/or technician to handle your warranty claim.  If required to ship the product, the cost to ship the product to the manufacturer and/or to have it shipped back from the manufacturer is the customer's responsibility and will only be reimbursed if the product is deemed defective.
  • Manufacturer does not need the product they have deemed as defective back and will send out a replacement product.
  • They will advise that just one piece of the product is defective and needs to be replaced and they will send out the necessary replacement piece.
  • They cannot troubleshoot or diagnose the issue over the phone due to safety and liability procedures and will require you to go through a certified service center for a resolution.

If the customer wishes to do a cross ship (have the replacement product shipped out before the defective item is returned, tested, and replaced) then the customer must place a new order and pay for it in full.  PLEASE NOTE: While not all manufacturer's policies are this way, most do NOT allow this type of action on a warranty claim, meaning if you choose to place a new order and pay for it in full you will NOT receive a refund from DyersOnline.com on your initial order containing the defective product.  The manufacturer will either send you out a replacement product/piece to replace or repair the product in question on the warranty claim, or it will be up to you to pursue reimbursement from the manufacturer for the replacement product you purchased. From our experience, most manufacturer's will deny the claim if handled this way so we do NOT recommend doing this. 

DyersOnline.com, and/or the manufacturer that the defective product was shipped to, reserves the right to determine if an item is defective or not after testing. Any item deemed non-defective will be processed as a refund instead of a reorder unless discussed otherwise. If you would like to have the product back, you will be responsible to pay for all shipping fees. 

The following charges will be deducted from your refund if the item is NOT deemed defective:

• • A 20% restocking fee AND the difference in the original shipping if the item had “Free Shipping” or was sold at a reduced shipping rate (cost of shipping to the customer was less than what was actually paid by the shipper).
  • Any fees charged by the manufacturer

Please inspect all items upon delivery, or immediately after the delivery. If you are present at the time of delivery and an item arrives damaged please TAKE PHOTOS of the damage, then refuse the item (do not accept the delivery for that item from the driver) and make sure the shipper documents on their paperwork that the reason for the refusal is due to shipping damage. Then, please  contact us for further assistance.

If you are not present during the delivery, or there is concealed damage, please inspect the items and notify Dyer’s within 7 days. We will request photos of the damage to the product and to the shipping parcel if applicable.  Please note: A damaged refusal is not the same thing as a Refused Shipment as described below.

DAMAGE CLAIM PROCEDURE:

1. Email us through our Contact Us page with your Order Confirmation #, or reply back to any of the emails we sent you to provide photos of the damaged shipment. Please send us the following photos:
   • Any damage to the products
   • Any damage to the shipping parcel
   • The packing slip
2. We will get your damaged claim processed and contact you with the next steps. Please keep the original packaging materials, the damaged product may need to be returned to the vendor.

All refused/returned to sender shipments due to buyer’s remorse, changed minds and/or unavailable for delivery (which is an automatic return to sender by the shipping carrier) type scenarios will be subject to a 20% restocking fee and the difference in the original shipping if the item had “Free Shipping” or was sold at a reduced shipping rate (cost of shipping to the customer was less than what was actually paid). Credit will NOT be issued for shipping charges, no exceptions. 

Orders that have already been submitted and are in the “Processing” status, "Packed" status, or “Shipped” status cannot be cancelled and must be returned which falls under the Return Policy guidelines. Address changes also cannot be made once an order is in the before mentioned statuses. Special Order items cannot be cancelled and are non-refundable and non-returnable, no exceptions.