Terms and Conditions
Placing an Order
Orders are processed automatically as soon as you submit your order on our website. Orders cannot be changed, modified, or added to once they have been placed. Please check your order information carefully before placing the order (NAME, EMAIL, ADDRESSES, PHONE NUMBER, ITEMS IN CART etc.). Orders are processed very quickly so once an order enters the fulfillment process, we are unable to modify it OR cancel it. Our faster processing times are put in place to work towards your advantage, so please help us to continue to run a smooth operation by verifying all of your information before you submit your order. Any errors made by the customer are the customer's full responsibility and any changes or corrections made will be at the customer's expense.
We recommend placing an order over the phone with us if you have any questions, concerns, or specific requirements for how or where to ship your order. Please note that we have several warehouses in different states and if you are ordering multiple "In Stock" items, that your order may arrive in separate packages and/or on different days depending on which warehouses the items on your order shipped out from.
For any products marked as "Special Order" or "Ships Direct From Manufacturer" please note that sometimes these shipments can take longer to ship out than "In Stock" items. Products marked as "Special Order" or "Ships Direct From Manufacturer" can take anywhere from an additional 1-2 business days of processing time up to several weeks to ship out, each individual product varies. Our team at Dyer's RV does our best to ensure the estimated lead times noted on those items are updated as we receive them from different manufacturers but please keep in mind these timeframes are ESTIMATED and are subject to change; this meaning an estimated timeframe could be moved up suddenly or moved out/delayed further without any notification.
Product Information
Dyer's RV goes to great lengths to make sure our website is updated and accurate to the best of our ability but information, descriptions, specifications, dimensions, images, pricing, documents, inventory, part/model numbers, etc. can change without any notice. By agreeing to these terms, you acknowledge and understand that information on this website can sometimes be inaccurate due to unannounced and sudden changes made by manufacturer's and that we are not responsible for any results or incidents this causes after you receive and install/attempt to use the product you purchased. While we sell many great products made by different manufacturer's, the manufacturer's are not always able to update every single dealer/distributor on any product changes (big or small) and if you are in need of a specific product, please directly before placing your order so we can investigate for you.
After you have placed your order and received it, we recommend you fully inspect the product and if it is not what you expected to please contact us immediately for a return if desired and for further assistance. In this case do NOT install, assemble, or use the product. Per our if the merchandise has been used or installed we cannot accept the product back as a return.
If you are in need of technical information on a product, please contact the manufacturer directly to verify any information as we do NOT have any certified technicians here.
Return Policy
Please view our complete
Requesting a Return
Please email us at with your Order Confirmation # (can be found on the email you received after placing your order) at any time to request a return authorization. Please specify which part(s) you are wanting to return. Because we ship orders from multiple locations, if you ordered and need to return more than 1 item, a Return Authorization is REQUIRED and you will be informed on what item(s) are to be sent back to which specified address(es). </p> <p> </p> <p>Returns will not be accepted without a Return Authorization. The warehouses that all returns are shipped back to receive numerous truck shipments and deliveries daily, if your return does not have an RMA number then it could mistakenly be received and put into inventory <strong>without</strong> your return being processed.</p> <p> </p> <h4>Return Policy Requirements</h4> <p>At DyersOnline.com you will have <strong>30 days</strong> from the day it is delivered to return an item for a refund unless stated otherwise within the "Additional Information" section for that product on our website. Shipping charges will NOT be refunded, and you, the customer, are responsible for the return shipping charges. Similar to your local brick and mortar RV store, they would not reimburse you for your time, gas, or wear and tear on your automobile to return something you purchased and no longer wanted/needed to the store.</p> <p><strong>Special order items, clearance sale items, electrical items, or items that are specifically marked as non-returnable are NOT returnable.</strong></p> <p>Some items on our website can only be returned within <strong>10 days</strong> from the day it was received because of the manufacturer’s policy. This will be clearly marked on our website under “Additional Information” and “Return Policy” on each product.</p> <p> </p> <h4>Restocking Fee</h4> <p>All non-defective items may incur up to a 15% restocking/handling fee. If the item had “Free Shipping” or was sold at a reduced shipping rate (cost of shipping to you was less than what was actually paid), then you will be charged the difference of the actual shipping charge OR up to a 15% restocking/handling fee, whichever is greater.</p> <p> </p> <p>The reason behind the restocking/handling fee for online companies is because it takes time to process the returns, inspect the product, repackage the product to ensure it is in brand new, resellable condition, and to put all returns back into inventory.</p> <p> </p> <h4>Defective Product</h4> <p>If an item is defective <strong>within 30 days</strong> from time of shipment, DyersOnline.com at our discretion, may exchange the item or have the manufacturer repair/exchange the item. A pick-up for the defective item will be issued and a reorder for a replacement will be placed at no charge to to the customer <strong>after</strong> the defective item is received back, inspected, and deemed defective.</p> <p>If the customer wishes to do a <strong>cross ship</strong> (have the replacement product shipped out before the defective item is returned) then the customer must place a new order and pay for it either online or over the phone with a representative. A pick-up will be issued to have the defective product returned and then upon receiving the item, DyersOnline.com will inspect it and then refund the credit card you used for the original order accordingly.</p> <p>DyersOnline.com, and/or the manufacturer that the product is returned to, reserves the right to determine if an item is defective or not after testing. <strong>Any item deemed non-defective will be processed as a refund instead of a reorder unless discussed otherwise.</strong></p> <p>The following charges will be deducted from your refund if the item is NOT deemed defective:</p> <ul> <li> - The cost of shipping for the pick-up we issued to have the product returned to DyersOnline.com</li> <li> - A 15% restocking/handling fee OR the difference in the original shipping if the item had “Free Shipping” or was sold at a reduced</li> <li> shipping rate (cost of shipping to the customer was less than what was actually paid), whichever is greater.</li> </ul> <p><strong>After 30 days</strong>, the item falls under the manufacturer warranty and the customer must contact the manufacturer for help with any repairs/replacement issues.</p> <p> </p> <h4>Damaged Shipments</h4> <p>Please inspect all items upon delivery or shortly after the delivery. If you are present at the time of delivery and an item arrives damaged please <strong>refuse</strong> the item (do not accept the shipment from the driver) and call us at 1-866-713-3429 for a return immediately.</p> <p>If you are not present during the delivery please inspect the items at your earliest opportunity and notify Dyer’s of any damage. <strong>We will request photos of the damage to the product and to the shipping parcel.</strong> You have <strong>7 days</strong> from the delivery date to notify Dyer’s of products damaged in transit. <em>*Please note: A damaged refusal is not the same thing as a Refused Shipment as described below.*</em></p> <p> </p> <h4>Refused Shipments</h4> <p>All refused/returned to sender shipments due to buyer’s remorse, changed minds and/or unavailable for delivery (which is an automatic return to sender by the shipping carrier) type scenarios will be subject to a 15% restocking fee and the difference in the original shipping if the item had “Free Shipping” or was sold at a reduced shipping rate (cost of shipping to the customer was less than what was actually paid by the shipper). No credit will be given for shipping charges. NO EXCEPTIONS!</p> <p> </p> <h4>Order Cancellations</h4> <p>Orders that have already been submitted and are in the “Processing” status or “Shipped” status <strong>cannot</strong> be cancelled and must be returned which falls under the Return Policy guidelines. Special Order items cannot be cancelled, and per our Special Order items are non-refundable and non-returnable, no exceptions.
Copyright
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